Shipping policy

SHIPPING POLICY

Order Processing Time

All orders are processed and prepared for shipping within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with your tracking information.

Estimated Shipping & Delivery Times

• United States: 7 – 12 business days.

• International Shipping: 10 – 18 business days (depending on destination and customs clearance).

Please note that delivery times are estimates and cannot be guaranteed, as unforeseen custom delays or carrier interruptions may occur.

Shipping Rates & Calculations

Shipping charges for your order will be calculated and displayed at checkout. (If you offer free shipping, replace this line with: "We offer Free Shipping on all orders.")

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the system.

If you haven’t received your order within 15 business days of receiving your shipping confirmation email, please contact us at support@horizonliving.shop with your name and order number, and we will look into it for you.

Customs, Duties, and Taxes

Horizon Living is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged, Lost, or Missing Packages

If your package arrives damaged, or if it appears to be lost in transit, please contact us immediately at support@horizonliving.shop. Please save all packaging materials and damaged goods before filing a claim so we can assist you properly.